DELIVERY

Delivery times are generally 6 to 10 working days after shipment, but may vary depending on the time of year.

Shipping times vary between 24 and 48 working hours.

Important note: the tracking number takes between 1 and 2 days to become active; it is normal not to be able to track your order before this period.

Delivery is FREE for all orders

Some orders may be delayed depending on the time of year and the availability of our stocks.

If your order is late, please know that we are sincerely sorry and that we are doing everything we can to get your order to you as quickly as possible.

Do not hesitate to contact us at the dedicated address or number.

If the tracking of your order indicates "Return to sender", the address indicated during your order may be incorrect. In this case, contact our Customer Service so that we can consider a new shipment at our expense, with the new information.

RETURNS & CANCELLATIONS

Are you not satisfied with the product? Just send an email to our customer service at the contact address. Customer service will handle the dispute and the refund will be 100%.

You have 14 days after receipt of the package to request a refund.

Right of withdrawal for Maion Averelle :

You have 24 hours to notify us of a problem with your order or ask us to cancel it.

However, cancellation of an order is only possible if it has not yet been processed and is not being prepared for dispatch.

Contact our customer service for cancellation.

PAYMENTS

We offer secure payment by credit card with Visa, MasterCard, American Express & Apple Pay.

Maison Averelle uses a certified payment provider. All credit card details are encrypted according to PCI-DSS.

Maison Averelle therefore does not see or store your credit card information.

CUSTOMER SERVICE

The customer service is open from Monday to Saturday and will respond to all your requests within 24 hours.

Opening hours:

  • Monday/Tuesday/Wednesday/Thursday/Friday: 8:00 AM - 6:00 PM
  • Saturday: 8:00 AM - 12:00 PM

Contact page: HERE

Jewelry

At Maison Averelle, our jewelry is intentionally crafted to be unisex, embracing the principle of beauty without boundaries and encouraging personal expression through our designs. We ensure that every item in our collection is created to appeal to all individuals, regardless of gender, providing both versatility and timeless elegance.

Maison Averelle's jewelry allows you to dive into water or sleep while wearing it without any concerns. Crafted from stainless steel, our pieces are built to last, thanks to this durable and water-resistant material. Experience their enduring beauty and strength in any situation, free from the worry of the jewelry tarnishing or leaving green marks on your skin.

Maison Averelle jewelry are hypoallergenic, made from strainless steel to minimize the risk of allergies. This quality material ensures comfortable wearing for everyone, even sensitive skin.

Maison Averelle has a physical store in England, where we present our jewelry collection. In France and United State, we frequently organize pop-up stores in various cities. These temporary events offer you the opportunity to discover our unique creations and experience Maison Averelle in a more personal way.

Yes, Maison Averelle's jewelry embodies eco-responsibility. Our commitment to the environment is reflected in our sustainable design practices in Italy. We prioritize ethical and recycled materials wherever feasible and strive to minimize our ecological footprint during production. Opting for Maison Averelle means supporting both luxury and environmentally conscious fashion.